Privacy Policy
Last updated: February 2026
Maxus Parts Direct (a trading name of Van Parts Direct Ltd, company number 16322863, VAT number 490 9953 39) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website maxusvanparts.co.uk and make purchases from us.
Registered Address: Unit 1-10, Cherry Tree Road, Tibenham, NR16 1PH
Email: [email protected]
Phone: 01953 528 800
1. Information We Collect
Personal Information You Provide
When you register an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Postal address (billing and delivery)
- Telephone number
- Payment information (processed securely via our payment provider — we do not store card details)
- Vehicle information (registration, VIN) when using our vehicle lookup tools
- Company name and VAT number (for trade accounts)
Information Collected Automatically
When you browse our website, we automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type and operating system
- Cookie data (see our Cookie section below)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Manage your account and provide customer support
- Send order confirmations, dispatch notifications and delivery updates
- Process returns and refunds
- Improve our website, products and services
- Comply with legal and regulatory obligations
- Prevent fraud and maintain security
- Send marketing communications (only with your consent — you can opt out at any time)
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:
- Contract: Processing necessary to fulfil orders and provide our services
- Legitimate interest: Improving our services, fraud prevention, website analytics
- Legal obligation: Tax records, regulatory compliance
- Consent: Marketing communications, non-essential cookies
4. Data Sharing
We may share your personal data with:
- Delivery partners: To fulfil and deliver your orders
- Payment processors: To securely process transactions
- IT and hosting providers: Who help us operate our website
- HMRC and regulatory bodies: Where required by law
We do not sell your personal information to third parties. All third-party providers are contractually required to protect your data and only use it for the purposes we specify.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Order data: 7 years (for tax and legal compliance)
- Account data: Until you request account deletion
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
6. Cookies
Our website uses cookies to ensure it functions correctly and to improve your experience. These include:
- Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data (subject to legal obligations)
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at [email protected] or write to us at the address above. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption on our website, secure payment processing, and restricted access to personal data within our organisation.
9. Third-Party Links
Our website may contain links to external websites (including vansalesdirect.uk, direct-vanhire.co.uk and rapidfit.co.uk). We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us:
Maxus Parts Direct (Van Parts Direct Ltd)
Unit 1-10, Cherry Tree Road, Tibenham, NR16 1PH
Email: [email protected]
Phone: 01953 528 800
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.