Your Data Rights Under GDPR
Van Parts Direct Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Van Parts Direct Ltd
Contact: Contact Us page
Email: [email protected]
What Data We Collect
- Account information: Name, email address, phone number, delivery and billing addresses
- Order information: Products purchased, order history, payment records
- Vehicle information: Registration numbers and VIN numbers provided for parts verification
- Technical data: IP address, browser type, pages visited (via cookies — see our Privacy Policy)
Why We Process Your Data
We process your data on the following legal bases:
- Contract performance: To fulfil your orders and provide customer service
- Legal obligation: To comply with tax, accounting, and consumer protection laws
- Legitimate interest: To improve our website and services, and to prevent fraud
- Consent: For marketing communications (you can withdraw consent at any time)
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request)
- Rectify inaccurate personal data
- Erase your personal data (“right to be forgotten”)
- Restrict processing of your data
- Data portability — receive your data in a structured format
- Object to processing based on legitimate interest
- Withdraw consent for marketing at any time
Data Retention
We retain order data for 6 years (as required by HMRC). Account data is retained while your account is active. You may request deletion of your account at any time, and we will erase all data not required for legal compliance.
Data Sharing
We share data only with:
- Payment processors (Worldpay) for transaction processing
- Delivery couriers for order fulfilment
- HMRC as required by law
We do not sell your data to third parties.
Making a Request
To exercise any of your rights, contact us via our Contact Us page. We will respond within one calendar month. If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.
Last updated: March 2026